Refund and Cancellation Policy for Eduuguru:
Effective Date: 14-07-2023
Thank you for choosing Eduuguru. We aim to provide our customers with the best possible experience. In the event that you need to cancel your purchase or request a refund, please review our refund and cancellation policy below.
1. Cancellation Policy:
1.1 Course Subscriptions:
– Customers may cancel their course subscription within 24 hours of purchase to receive a full refund.
– Cancellation requests made after 24 hours of purchase will not be eligible for a refund.
– To cancel a course subscription, please contact our customer support team at [insert contact details].
1.2 One-time Course Purchases:
– Customers may cancel their one-time course purchase within 7 days of purchase to receive a full refund.
– Cancellation requests made after 7 days of purchase will not be eligible for a refund.
– To cancel a one-time course purchase, please contact our customer support team at [insert contact details].
1.3 Live Classes and Workshops:
– Customers may cancel their registration for a live class or workshop up to 48 hours before the scheduled start time to receive a full refund.
– Cancellation requests made within 48 hours of the scheduled start time will not be eligible for a refund.
– To cancel a registration for a live class or workshop, please contact our customer support team at [insert contact details].
2. Refund Policy:
2.1 Eligibility:
– Refunds will be issued only if the cancellation is made within the specified timeframes mentioned in the cancellation policy.
– Refunds will be processed using the original method of payment.
– Please allow up to [insert number of business days] for the refund to be reflected in your account.
2.2 Non-Refundable Items:
– Certain products or services may be non-refundable, including but not limited to:
– Digital downloads, such as e-books or software, once they have been accessed or downloaded.
– Services that have already been provided or consumed.
2.3 Exceptions:
– In exceptional circumstances, such as technical issues or course unavailability, Eduuguru may, at its discretion, offer a refund or credit even if the cancellation falls outside the specified timeframes.
3. Contact Information:
For any cancellation or refund inquiries, please contact our customer support team:
– Email: infoeduuguru@gmail.com
Note: Eduuguru reserves the right to modify or update this refund and cancellation policy at any time without prior notice. Please review this policy periodically to stay informed of any changes.
By using the Eduuguru website and purchasing our products or services, you agree to abide by the terms and conditions of this refund and cancellation policy.
Last updated: 14-07-2023